Ocean Riviera Paradise All Inclusive, Playa del Carmen

The hotel had a stunning exterior and started strong with a warm welcome from the concierge. However, the room left much to be desired, feeling outdated and a bit musty. While the restaurants provided a decent variety, the air conditioning was hit or miss, and the service could be frustratingly slow. The amenities for kids were impressive, making it a family-friendly resort, but some basic issues like dirty tables and broken facilities need addressing.

Our stay at the resort was a mix of great experiences and some disappointing moments. The beach and the cleanliness of the facilities were definite highlights, while dining could be improved significantly in terms of variety and service timing. Overall, while we enjoyed our vacation, a few adjustments would make it more enjoyable and less frustrating for families.

We had a delightful family vacation at the resort that catered perfectly to our needs, especially with our little ones. The spacious pools and fantastic kids' activities were highlights, but we did encounter some service quirks and a few restaurant inconsistencies that kept it from being a perfect experience. Overall, it was a good stay with a friendly atmosphere, but the dining service and beach conditions need improvement.

The resort has some charming features like a lovely concierge and exceptional staff service, especially in the housekeeping department. However, the dining experience wasn't as impressive as expected, and the rooms could use an update due to damp smells. While facilities such as the bowling alley and coffee shop were enjoyable, I found the lack of a shuttle service into town quite disappointing.

My stay at the hotel was filled with memorable moments, but it had its ups and downs. While I absolutely loved the spacious rooms and the fun pools, the initial welcome felt more like a sales pitch rather than a warm greeting. The dining was hit or miss, with some great options but also a few disappointing meals. All in all, it was a solid experience, but there are definitely areas for improvement.