Ocean Riviera Paradise All Inclusive Hotel Playa del Carmen, Playa del Carmen ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Carr Fed Chetumal Cancun Km 296 Predio, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Ocean Riviera Paradise All Inclusive offers modern architecture and striking Mediterranean-inspired interior design. This five-star resort features amenities such as multiple swimming pools, 10 restaurants, and 12 bars.

Rooms & Amenities

Ocean Riviera Paradise provides a variety of rooms, including the Eden Junior Suite and Privilege Master Suite, equipped with air-conditioning, minibars, and views of the pool or sea. Many suites feature a seating area, private balconies, and some include direct pool access or jacuzzi options.

Dining & Entertainment

Dining options include 10 restaurants offering buffet-style and à la carte menus focusing on various cuisines, including a steakhouse, Italian, and sports bar. Guests can also enjoy drinks at 12 bars, including swim-up bars and a vibrant nightclub.

Leisure & Wellness

For leisure, the resort features 5 swimming pools, including an adults-only pool, a children's water park, and a sports area with tennis courts. Guests can partake in non-motorized water sports and visit the Despacio Spa Centre for massages and other treatments.

Business Services

Ocean Riviera Paradise All Inclusive includes business facilities such as a business center and meeting rooms, accommodating up to 250 people. The hotel's comprehensive offerings ensure guests have all necessary services and amenities for events.

“The hotel is perfectly situated right by the beautiful Caribbean Sea, making it a dream spot to relax and soak in the stunning views.”view full review

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“Exceptional service with attentive staff and delicious cuisine!” view full review

Check-in/Check-out

from 15:00-21:30

until 12 pm

Amenities

Private parking is possible on site for free.

Wireless internet is available in public areas for free.

Other information

At the hotel Ocean Riviera Paradise All Inclusive guests are invited to a full breakfast served for free.

There are no extra beds provided in a room.

Pets are not allowed.

Number of floors:4

Number of rooms:559

Former name

ocean riviera paradise eden by the beach

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite

Max:

3 persons

615 sq. feet

Bed options:

1 King Size Bed

Garden view

Shower

Coffee machine

room details

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Privilege Junior Suite

Max:

3 persons

615 sq. feet

Bed options:

1 King Size Bed

Pool view

Shower

Coffee machine

room details

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Privilege Pool Side Junior Suite Adults only

Max:

3 persons

615 sq. feet

Bed options:

1 King Size Bed

Shower

Private pool

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore a range of transportation options for your spa getaway

City Center

Playa del Carmen 3.9 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 6.3 mi

Cancun (CUN) 32.1 mi

What our guests says about facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Dining Options

During my stay at Ocean Riviera Paradise, I was thoroughly impressed by the diverse dining options available. Each restaurant offered a unique culinary experience, and the Italian restaurant was a standout with its authentic flavors. Although we experienced a slight delay in service here, the food was absolutely worth it! Having ten different dining venues meant we never ran out of choices, and the quality was consistently good. I especially appreciated the vast selection of freshly prepared dishes during breakfast. Overall, it was a good gastronomic experience!

Mary123. USA, 2024-03-15Read full review on

Fun for Kids

I took my family to Ocean Riviera Paradise, and the children's amenities truly enhanced our stay. The Daisy/Kids Club was a fantastic place for my child to play while we relaxed. The staff there were really good, engaging the kids with various activities that kept them entertained all day long. My daughter couldn't wait to return each afternoon! Having this option for children allowed us to enjoy our vacation without worrying about their boredom.

Alfred56. Canada, 2024-06-22Read full review on

Relaxing Spa Treatments

I indulged in a couple's massage on the beach during our stay, and it was a heavenly experience. The spa staff were attentive, creating a serene atmosphere that allowed us to unwind completely. The beachfront view added an extra layer of relaxation, making it a nice part of our vacation. I also loved the variety of wellness services offered at the spa, which made it easy to find the perfect treatment to complement our sunny days by the pool.

David19. UK, 2024-07-18Read full review on

Comfortable Room Retreat

The room we stayed in was spacious and beautifully maintained, providing a perfect retreat after a long day in the sun. We opted for the garden view junior suite, which was centrally located and offered easy access to the beach. The bedroom was comfortable and included modern amenities like a mini-fridge stocked daily. I particularly appreciated the large bathroom with a separate shower; it made mornings much smoother for us as a family. The peaceful ambiance of the room made it an excellent place to relax each evening.

Robin2024. USA, 2024-04-30Read full review on

What’s included

General

No smoking on site
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Elevator
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center
Snorkeling
Tennis court
Bowling
Golf course

Services

Room service
Housekeeping
Car rental
Laundry
Tours/Ticket assistance
Stores/Commercial services

Dining

Restaurant
Poolside snack bar
Snack bar
Dinner
Special diet menus

Business

Business center
Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Children's buffet
Board games
Children's pool
Water slides
Children's play area
Toys
Kids club
Game room

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Seasonal outdoor pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Night club
Garden area
Spa & wellness center
Sauna
Pedicure
Manicure
Treatment room
Beauty treatment
Back massage
Head massage
Full body massage
Foot massage
Public Bath
Shallow end
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Garden furniture
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Carr Fed Chetumal Cancun Km 296 Predio, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

Map view

Carr Fed Chetumal Cancun Km 296 Predio, Playa Del Carmen, Mx, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

3.9 mi

Calle Xcalacoco North of Playa del Carmen

Playa

5000 ft

Beach

Xcalacoco

4200 ft

Punta Bete

2700 ft

Beach

Point Esmeralda

1.8 mi

Beach

Grand Coral Beach Club

1.4 mi

Golf Course

El Camaleon Golf Course

1.4 mi

Golf Course

Grand Coral Golf Riviera Maya

1.7 mi

Beach

Punta Esmeralda Beach

1.8 mi

Punta Venado

2.2 mi

Carr Federal Mza 20 Lt 02

Go Natural Explorers

2.0 mi

Church of Guadalupe

2.5 mi

Calle 88 Norte

Playa Publica 88

2.3 mi

Gallery

Galeria Luis Sottil

2.4 mi

Gallery

Amate Gallery

2.4 mi

28 de Julio Square

2.4 mi

Playa del Carmen

Xca-Ha Park

2.4 mi

Cancun-Tulum Highway

Punta Venado Bike Park

2.5 mi

Kingdom Hall of Jehovah's Witnesses

2.5 mi

Museums

Zona Arqueologica Tulum

2.5 mi

Carretera Chetumal - Puerto Juare Playa del Carmen

Xavage Park by Xcaret

2.8 mi

Albatros

Martina Beach Club

3.0 mi

Carretera Federal Tulum Km 244 A 5 Kilometros Del Cenote Dos Ojos

Cenote Misterio Maya

2.9 mi

5ta Avenida Via 38 Building next to ACACAO

La 5ta Hacienda

3.1 mi

Dive Sites

2.9 mi

Gallery

Tierra Huichol

3.1 mi

Av.10 Manzana 144

The Union

3.0 mi

Beach

Shangri-la's Beach

3.0 mi

Events

Salon Tres Rios I

3.0 mi

Shangri-la Caribe Beach Village Resort

3.1 mi

Nearby

Punta Bete

3300 ft

Restaurants

Koh Thai

5100 ft

Predio El Limonar fraccion 2

La Brasserie

5100 ft

El Limonar 1 Dentro del Hotel The Fives

Oka - Sushi Bar

5100 ft

Predio El Limonar fraccion 2

Coco's Cabanas

3600 ft

Punta Bete Mexico Xcalacoco

La Marea

3800 ft

Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6

Arezzo Restaurant

1.3 mi

Predio El Limonar Fraccion 2

Reviews and Ratings <br />

Feedback from previous guests about their experience.

68%

loved the resort and would return for another relaxing stay

Great kids' amenities

Impressive exterior

Outdated rooms

Slow service

6.8/10

Nice

Rooms

7.2

Location

7.8

Service

6.2

Dining

5.6

Emma

United Kingdom, March 2025

6.0/10

The hotel had a stunning exterior and started strong with a warm welcome from the concierge. However, the room left much to be desired, feeling outdated and a bit musty. While the restaurants provided a decent variety, the air conditioning was hit or miss, and the service could be frustratingly slow. The amenities for kids were impressive, making it a family-friendly resort, but some basic issues like dirty tables and broken facilities need addressing.

Rooms

6.0

Our room was clean but definitely needed an update and had a musty smell.

Service

5.0

While housekeeping was excellent, restaurant service was slow and inattentive.

Location

8.0

The hotel is well-placed with a charming beach area and plenty of facilities nearby.

Dining

5.0

The dining options were decent, but the buffet lackluster for a five-star experience.

Facilities

7.0

The hotel boasted great children’s amenities, including a fantastic water pool.

Great kids' amenities

Outdated rooms

Dominic

United Kingdom, December 2024

6.6/10

Our stay at the resort was a mix of great experiences and some disappointing moments. The beach and the cleanliness of the facilities were definite highlights, while dining could be improved significantly in terms of variety and service timing. Overall, while we enjoyed our vacation, a few adjustments would make it more enjoyable and less frustrating for families.

Rooms

8.0

The rooms were kept clean and offered a nice view, making our stay comfortable.

Service

6.0

The service was hit or miss, with some staff members being very attentive while others, like the management, were not very pleasant.

Location

7.0

The resort is positioned well, but the beach access is less than ideal, and the layout limits visibility of the sea.

Dining

5.0

Dining options were limited at times, and a few places were underwhelming, especially the Mexican restaurant. It was painful to see empty tables while we were split up at separate tables.

Facilities

7.0

The facilities were decent, with a good variety of activities, but issues like the late opening of snack options and the problematic beach layout detracted from the overall experience.

Cliff

United Kingdom, October 2024

7.0/10

We had a delightful family vacation at the resort that catered perfectly to our needs, especially with our little ones. The spacious pools and fantastic kids' activities were highlights, but we did encounter some service quirks and a few restaurant inconsistencies that kept it from being a perfect experience. Overall, it was a good stay with a friendly atmosphere, but the dining service and beach conditions need improvement.

Rooms

7.0

Our room was clean and well-kept, featuring a comfortable layout perfect for our family. The amenities were good, but it could use some updates.

Service

6.0

The service was generally friendly, though we experienced slow response times in some areas, especially in the dining venues. Some staff did a great job addressing our needs quickly, which was appreciated.

Location

8.0

The resort is conveniently situated near the beach, which was nice for our family outings, but the rocky entry into the water made things a bit challenging.

Dining

7.0

The dining options were quite varied, with some standout dishes in specific restaurants, especially Italian. However, certain meals did not meet the five-star expectations, and service was often slow.

Facilities

7.0

The facilities were decent, and the children's water park was a major highlight for our kids, providing endless fun. However, the main restaurant's air conditioning was inadequate, which affected comfort during meals.

Lily

United Kingdom, September 2024

6.8/10

The resort has some charming features like a lovely concierge and exceptional staff service, especially in the housekeeping department. However, the dining experience wasn't as impressive as expected, and the rooms could use an update due to damp smells. While facilities such as the bowling alley and coffee shop were enjoyable, I found the lack of a shuttle service into town quite disappointing.

Rooms

6.0

The rooms were clean but smelled a bit fusty, which was unfortunate. They could definitely use some updating to align with the expected standards.

Service

7.0

Housekeeping and certain staff members were absolutely brilliant, responding quickly to requests. However, overall service in the restaurants was often slow.

Location

8.0

The resort is situated in a nice area, but the absence of a shuttle to nearby towns was an unexpected downside.

Dining

6.0

The food was decent, with a variety of restaurant options, but it didn't feel 5-star, especially the main buffet.

Facilities

7.0

The facilities include a bowling alley and a good pool area, but some amenities like bars closing early were less than ideal.

Matthew

United Kingdom, September 2024

7.6/10

My stay at the hotel was filled with memorable moments, but it had its ups and downs. While I absolutely loved the spacious rooms and the fun pools, the initial welcome felt more like a sales pitch rather than a warm greeting. The dining was hit or miss, with some great options but also a few disappointing meals. All in all, it was a solid experience, but there are definitely areas for improvement.

Rooms

9.0

The rooms were spacious, clean, and pleasantly designed. The housekeeping staff did a great job maintaining cleanliness throughout our stay.

Service

7.0

The service was fairly good, but the initial sales push made me feel uncomfortable. After that, the staff was accommodating and respectful.

Location

8.0

The resort is conveniently located near the beautiful Caribbean Sea, offering easy access to fun activities. Unfortunately, the beach isn’t quite what was advertised.

Dining

6.0

The dining experience varied. Some meals were delightful while others were bland and not fresh, particularly at the buffet.

Facilities

8.0

The facilities, including the pools and kids' area, were impressive and well-maintained, providing plenty of fun for families.